Trade in and save big📱:Get an iPhone 11 for free
  1. jb_ez86's Avatar
    Just posting this to hear individuals opinions. My daughters iPhone 7 Plus and my iPhone 8 Plus screens are cracked. My iPhone iPhone 8 Plus Back Glass is broken also.

    Would you guys/gals recommend insurance claims for both or take it to the Apple Store?

    I was going to attempt to change both myself but all these videos so different problems that can occur. So I rather not

    Opinions are very much welcomed and will considered.

    11-09-2018 01:49 AM
  2. bamf-hacker's Avatar
    I would 100% bring them to Apple. If you do it yourself and and anything goes wrong you will be out two phones. If you bring them to Apple and something goes wrong you get to leave the store with two new phones
    11-09-2018 03:38 AM
  3. nikkisharif's Avatar
    I would take them to Apple as well. The cost for screen/phone replacement might be cheaper or on par with your insurance, plus you won’t have to go through shipping.
    Annie_8plus and jb_ez86 like this.
    11-09-2018 08:17 AM
  4. Lee_Bo's Avatar
    If you go via the insurance route, you're almost guaranteed to get refurbished devices. There's absolutely nothing wring with that, but if I could pay a "few bucks" to get my device fixed, I'll go that route every time.
    Annie_8plus and jb_ez86 like this.
    11-09-2018 01:19 PM
  5. Annie_8plus's Avatar
    I definitely would take them to the Apple Store!
    jb_ez86 likes this.
    11-09-2018 01:50 PM
  6. joemd60's Avatar
    I cannot find my original post. But according to Apple, the back glass cannot be repaired. The phone needs to be replaced.
    I explained why the woman on the phone said it was $169.
    He says, “ she must have misunderstood you”??
    Either way, I would have had to spend $400 to replace the phone.
    Again, shame on me for not having Apple care.
    Last edited by joemd60; 12-28-2018 at 06:54 PM.
    12-28-2018 03:55 PM

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