Why my acc for hearthstone can't be retrieved?

[iMore Question]

I already played on my iphone 7 on game center and purchased cards. i tried log in on my laptop but all my progress is missing. pls help me

 

[Tartarus]

I already played on my iphone 7 on game center and purchased cards. i tried log in on my laptop but all my progress is missing. pls help me

It may be that the developer for that game is not facilitating synchronization between multiple platforms.

Did you check the FAQ of that game?