10-17-2018 08:20 AM
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  1. iMore Question's Avatar
    iMore Question
    My iPhone 6 won't leave the white screen with the black apple on it. It stays stuck no matter what I try, I've tried restarting it and doing a hard restart but it just keeps returning to that screen. It also won't connect to my macbook air. It did when it originally stopped working but now it just buzzes three times whenever I try to plug it in and doesn't appear on my iTunes.
    10-16-2018 12:07 AM
  2. bamf-hacker's Avatar
    bamf-hacker
    Sounds like a trip to the Apple genius bar is in order. Could be hardware related.
    10-16-2018 03:24 AM
  3. bamf-hacker's Avatar
    bamf-hacker
    Or you could try and put it in DFU mode and restore it
    10-16-2018 03:24 AM
  4. Lee_Bo's Avatar
    Lee_Bo
    What's changed on the device since this started? Were you updating the OS, an app, or installing something new? Restoring from a backup? Need more info.
    10-16-2018 08:43 AM
  5. Annie_M's Avatar
    Annie_M
    Trusted Member
    Q&A Team
    Moderator
    In addition to the suggestions already offered, please consider registering for an account here on iMore so that we can connect, and better help you. Here's how...
    kataran likes this.
    10-16-2018 08:51 AM
  7. kataran's Avatar
    kataran
    Ambassador
    Entering DFU Mode (Official Instructions)

    1. Plug your device into your computer.

    2. Turn off the device.

    3. Hold the Power button for 3 seconds

    4. Hold the Home button without releasing the Power button for 10 seconds

    5. Release the Power Button but keep holding the Home button

    6. Keep holding the Home button until you are alerted by iTunes saying that it has detected a device in Recovery Mode
    10-16-2018 01:52 PM
  8. Spencerdl's Avatar
    Spencerdl
    Welcome to iMore. Feel free to join. Whats the status of your iPhone?
    Annie_M and kataran like this.
    10-17-2018 08:20 AM
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