09-03-2018 12:31 PM
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  1. iMore Question's Avatar
    iMore Question
    My iCloud account is locked. I know my password but I am not able to unlock my account because I don't know the answers for security questions. The only other option is to through email, but I have the same iCloud ID as my email. I can't see any emails unless I sign in. So both ways I am trapped. It is strange that even after knowing my password I can't access my account. Please help.
    09-03-2018 11:43 AM
  2. Annie_M's Avatar
    Annie_M
    Trusted Member
    Q&A Team
    Moderator
    Have you tried contacting Apple Support?
    09-03-2018 12:02 PM
  3. Just_Me_D's Avatar
    Just_Me_D
    Originally Posted by iMore Question
    My iCloud account is locked. I know my password but I am not able to unlock my account because I don't know the answers for security questions. The only other option is to through email, but I have the same iCloud ID as my email. I can't see any emails unless I sign in. So both ways I am trapped. It is strange that even after knowing my password I can't access my account. Please help.
    That is an iCloud account matter and only Apple can assist you with it, but if you’re unable to confirm you’re the owner of the account, they will not give you access to it.
    Rob Phillips and Lee_Bo like this.
    09-03-2018 12:05 PM
  4. Rob Phillips's Avatar
    Rob Phillips
    http://support.apple.com
    Annie_M, Tartarus and Lee_Bo like this.
    09-03-2018 12:31 PM
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