My iCloud account is locked. I know my password but not able to unlock it.

[iMore Question]

My iCloud account is locked. I know my password but I am not able to unlock my account because I don't know the answers for security questions. The only other option is to through email, but I have the same iCloud ID as my email. I can't see any emails unless I sign in. So both ways I am trapped. It is strange that even after knowing my password I can't access my account. Please help.

 

[Annie_M]

Have you tried contacting Apple Support?

 

[Just_Me_D]

My iCloud account is locked. I know my password but I am not able to unlock my account because I don't know the answers for security questions. The only other option is to through email, but I have the same iCloud ID as my email. I can't see any emails unless I sign in. So both ways I am trapped. It is strange that even after knowing my password I can't access my account. Please help.

That is an iCloud account matter and only Apple can assist you with it, but if you’re unable to confirm you’re the owner of the account, they will not give you access to it.

 

[Rob Phillips]

http://support.apple.com