1. iMore Question's Avatar
    Hi there,
    I’m having trouble with my touch screen on my iPhone 6 Plus after nearly four years of ownership. After some research, it looks like it might be the ‘touch disease’. Nevertheless, I am heading to Apple today to see if I can get it replaced or even upgrade to a 6S Plus. If I backup to iCloud, then go and get a new iPhone, will iCloud restore absolutely everything as if I haven’t lost anything? i.e. app data, app positions/folders on the screen, settings etc.
    If not, will an iTunes backup and restore be more thorough?
    Thanks for any insight!
    08-27-2018 01:20 AM
  2. Tartarus's Avatar
    Hi there,
    I’m having trouble with my touch screen on my iPhone 6 Plus after nearly four years of ownership. After some research, it looks like it might be the ‘touch disease’. Nevertheless, I am heading to Apple today to see if I can get it replaced or even upgrade to a 6S Plus. If I backup to iCloud, then go and get a new iPhone, will iCloud restore absolutely everything as if I haven’t lost anything? i.e. app data, app positions/folders on the screen, settings etc.
    If not, will an iTunes backup and restore be more thorough?
    Thanks for any insight!
    My iPhone 7 Plus got replaced a while back and I restored from iCloud without losing any data and app positions/folders.

    If you want 100% safety, perform an encrypted backup through iTunes.
    08-27-2018 01:44 AM
  3. p3t3rPan's Avatar
    Plus one on encrypted.
    It’s a breeze
    Joel_Zimmerman likes this.
    08-27-2018 02:20 AM
  4. Joel_Zimmerman's Avatar
    Thanks for the tips! But I literally just tried both. A few hours ago, I tried iCloud backup. It showed 4 hours remaining. I went to sleep for about an hour and looked st my phone. It seemed to have been completed. But it hadn’t. I didn’t touch the phone, nor did anyone else. So I tried an iTunes back up. It takes about 1.5 hours, but when it gets to 5 minutes remaining, I get:
    “iTunes could not backup the iPhone because an error occurred while reading from or writing to the iPhone”.
    I’ve checked out online remedies such as deleting backups, disabling auto-lock, updating to the latest iTunes version etc. All I can think that it might be is that I have a software update to complete for iOS. I will give that a go, then try the backups again. Argh!
    Tartarus likes this.
    08-27-2018 04:53 AM
  5. calebt's Avatar
    Also make sure data cable is good, sometimes they will charge but not transfer data.
    08-27-2018 08:49 AM

Similar Threads

  1. Replies: 58
    Last Post: 10-17-2018, 03:33 AM
  2. Replies: 10
    Last Post: 09-08-2018, 06:54 PM
  3. Replies: 11
    Last Post: 09-04-2018, 06:53 AM
  4. Review of iPhone SE (August 2018)
    By Ramiusmarkdevice in forum iPhone SE
    Replies: 5
    Last Post: 08-28-2018, 08:57 PM
  5. Replies: 1
    Last Post: 08-27-2018, 06:47 PM
LINK TO POST COPIED TO CLIPBOARD