I
iMore Question
Hello everyone,
I can not pair my Apple Pencil with my iPad Pro 12'9 on IOS 11.4. I spent my day yesterday contacting Apple support who did not really have answers or the conversation was interrupted. Anyways. When I plug the Pencil, nothing happens. I restored my iPad once and just after the restoration I got an error message saying that the hardware/(whatever was plugged in I don't remember the name correctly) was not recognized, and now nothing.
I have verified the Bluetooth and it works perfectly, the lightning port is clean and my iPad charges properly, and the Pencil does not look damaged from an outside point of view ...
I have just been told that I had two choices: Return the Pencil and get them to send me a new one with the after-sales service, or go to an Apple Store and get it repaired, which often costs quite a lot.
Is there any way to make it work (knowing it has been recognised once by the iPad once) without having to go to the Apple Store? Not that I'm greedy or anything, but I do not really have the time unfortunately ...
Thank you in advance for your answers.
I can not pair my Apple Pencil with my iPad Pro 12'9 on IOS 11.4. I spent my day yesterday contacting Apple support who did not really have answers or the conversation was interrupted. Anyways. When I plug the Pencil, nothing happens. I restored my iPad once and just after the restoration I got an error message saying that the hardware/(whatever was plugged in I don't remember the name correctly) was not recognized, and now nothing.
I have verified the Bluetooth and it works perfectly, the lightning port is clean and my iPad charges properly, and the Pencil does not look damaged from an outside point of view ...
I have just been told that I had two choices: Return the Pencil and get them to send me a new one with the after-sales service, or go to an Apple Store and get it repaired, which often costs quite a lot.
Is there any way to make it work (knowing it has been recognised once by the iPad once) without having to go to the Apple Store? Not that I'm greedy or anything, but I do not really have the time unfortunately ...
Thank you in advance for your answers.