1. iMore Question's Avatar
    Hello. I am from Hawaii. I recorded a couple of long videos 20-30 minutes. All the videos play but around half way through, the video becomes white but keeps on playing. The slider below shows the thumbnail of the video but shows a white screen. The iPhone has enough space for the recordings. This use to happen on my 6 plus, I thought getting a new phone would fix it. I googled and found TCAWireless and few other stores who fix such issues. Should I visit? Any ideas? It’s really frustrating. Please help.
    06-12-2018 01:56 AM
  2. Sherry_B's Avatar
    Welcome to iMore!

    If a factory reset does not fix the issue then it's probably a hardware problem. Try a factory reset without restoring from backup, and if the problem persists then either return the phone back to your cell carrier, or make an appointment at your nearest Apple store.
    06-12-2018 06:57 PM

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