1. melissy70's Avatar
    I have a 2015 MacBook Pro. I am currently running Yosemite and every time I click the installer it gives me an error message that says cannot be downloaded to this computer. It doesn’t give me any other information. I have tried everything I can think of to get this to work with no luck. Any suggestions?
    05-11-2018 02:24 PM
  2. Just_Me_D's Avatar
    Is the computer connected to the internet?
    05-11-2018 02:28 PM
  3. melissy70's Avatar
    We’ve tried both...our internet AND using our phone as a hot spot.
    05-11-2018 02:38 PM
  4. Lee_Bo's Avatar
    Are you downloading it from the app store?

    Upgrading to High Sierra-screen-shot-2018-05-11-4.39.39-pm.png
    05-11-2018 03:41 PM
  5. Quis89's Avatar
    If I recall youu can’t jump from Yosemite to High Sierra. There’s a special El Capitan installer in the App Store. You must first download and install that. Then go from that to High Sierra.
    Lee_Bo likes this.
    05-11-2018 05:45 PM
  6. Just_Me_D's Avatar
    Have you tried creating a bootable drive and then installing from it? You can view the iMore Blog instructions via the following link. I've used the bootable drive and it works like a charm.

    https://www.imore.com/how-do-clean-install-macos
    Lee_Bo likes this.
    05-11-2018 05:54 PM

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