1. iMore Question's Avatar
    My iphone 6 with latest ios version (ios 11.3) is stuck.

    My iphone has password and touch id is disabled. Home button doesn't respond (hw problem that started to appear recently) and power button does not allow me to switch the phone off (it only allows me to wake the phone up).

    When I navigate on application icons or notifications, I can click on them, but the touch seems to be ignored (even applications from the fast menu sliding from below, like the calculator or alarm). I simply can not unlock the iphone, because I am not asked with the password.

    May be it related to Facebook app, since I recently agree to use the 4 digit password by error? Any clue?

    Current plan is to drain battery down and force restart.

    Thanks
    04-22-2018 06:43 AM
  2. Just_Me_D's Avatar
    My iphone 6 with latest ios version (ios 11.3) is stuck.

    My iphone has password and touch id is disabled. Home button doesn't respond (hw problem that started to appear recently) and power button does not allow me to switch the phone off (it only allows me to wake the phone up).

    When I navigate on application icons or notifications, I can click on them, but the touch seems to be ignored (even applications from the fast menu sliding from below, like the calculator or alarm). I simply can not unlock the iphone, because I am not asked with the password.

    May be it related to Facebook app, since I recently agree to use the 4 digit password by error? Any clue?

    Current plan is to drain battery down and force restart.

    Thanks
    Either restore the device and set it up as new or make a Genius Bar appointment with a Apple Store to have them check to see if the display is functional.
    04-22-2018 07:07 AM

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