1. AkiraLe's Avatar
    How do I keep my iPad from losing the sound. The volume indicator shows the sound is all the way up but no sound comes thru. Especially with FaceTime. I can dial in FaceTime but I can't hear the ringing or the person I called though they can hear me. The only way to get sound back is to turn it off and then back on. Very frustrating! Is there a fix?
    03-15-2018 04:46 AM
  2. Sherry_B's Avatar
    If you perform a backup, factory reset, and run the iPad without installing your backup or any 3rd party apps and you still have a sound issue, make an appointment with the Genius Bar at your local Apple store.

    The best test bed for troubleshooting is testing with a freshly set up device without any installed backup or any 3rd party software. That helps to rule out corrupt system files or 3rd party apps causing the problem.
    03-15-2018 12:11 PM

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