1. Roysmokie's Avatar
    Hi, I have just bought a 2nd hand Macbook Pro running El Capitan. I already have an iPad and iPhone and can download both free and paid apps on them. I set the Macbook up on my existing account but when I try to download any app I have to sign in with apple id, this works and I click install then get a message to verify my billing details. I click on this and get an error message on an otherwise blank page as follows :-

    Your request produced an error.


    I am able to use iCloud drive and am definitely logged in OK and when asked for apple id and password for a (free or paid) app it accepts this then asks to verify billing info, when i click to verify, I get the above error.

    Can anyone help, I am new to Macs as I have been a Windows user since Windows 2, I keep hearing about how much better Macs are than a PC and bought this to see if this is right but it's obviously not if I can't add any apps to it. Any idea what I am doing wrong?
    03-01-2018 04:26 AM
  2. Just_Me_D's Avatar
    1. In your iPhone or iPad, select the App Store app.
    2. Select your photo in the upper right corner, if available.
    3. Tap on your Name & Apple ID.
    4. Enter the associated passcode.
    5. Verify your payment information therein and/or edit your payment information accordingly..
    03-01-2018 07:02 PM

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