1. Byrese's Avatar
    I recently bought a used (in like new condition) iPad pro 9.7.

    I went to turn it on and this device has the black screen/power won't turn on issue. I forced restarted it and it's on now.

    However, I checked the apple site and I've seen this is a problem with this model.

    Am I going to have to continue to force reset this thing? Should I return it?

    I guess I'm trying to figure out how big of a problem this actually is or can I just deal with it? have a window where I can return it.

    I'm new to iPads.
    02-23-2018 10:33 AM
  2. pkcable's Avatar
    Yes maybe return it, BUT I would first take it to an Apple Store and have them run a diagnostic on it. It's free, you only pay if a repair is necessary and in THAT case, then for sure return it to the vendor.


    Apple Support.....

    https://getsupport.apple.com/?caller=home&PRKEYS=


    Or call....

    https://www.apple.com/contact/

    Note a Canadian number IS offered.
    02-23-2018 12:39 PM
  3. Byrese's Avatar
    Yes maybe return it, BUT I would first take it to an Apple Store and have them run a diagnostic on it. It's free, you only pay if a repair is necessary and in THAT case, then for sure return it to the vendor.


    Apple Support.....

    https://getsupport.apple.com/?caller=home&PRKEYS=


    Or call....

    https://www.apple.com/contact/

    Note a Canadian number IS offered.
    Thanks... Good idea
    pkcable likes this.
    02-23-2018 03:02 PM

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