1. jmmcg9's Avatar
    My wife gave me a $200 Apple gift card for Christmas. I immediately stashed it away till I could come up with another couple of hundred so I could order a HomePod. As luck would have she gave me another $200 “Apple” gift card for Valentine’s Day yesterday. As I was getting ready to order my HomePod I realized the card was an Apple “App and iTunes” store card. I checked the first card and found the same thing. She purchased them at Best Buy. No big deal, I am an Elite Platinum member, I’ll just get them to swap them out.
    Long story, short: Best Buy does not accept returns on third party gift cards. They said I would have to return it at Apple.
    The Apple Store would not accept them because they u different packaging than Apple. They said you could exchange them if they were purchase at Apple.
    My wife called Apple and talked to a lady that said she could do the swap. She got a call today saying now that they can’t do it.
    My wife is really upset as she spent $400 of her hard earned money that we could eventually use, maybe over the next 5 years....
    Are we the first people this ever happened to?
    Am the first person to actually believe that the iTunes division could complete transactions with the store division?
    Google it and I think you’ll find we are not alone.
    Hopefully someone in the iMore family has that secret phone number o person that can solve this!
    Last edited by robertk328; 02-17-2018 at 07:09 AM. Reason: added 'not' for 'does not accept'
    02-15-2018 08:43 PM
  2. Annie_8plus's Avatar
    I am so sorry about this and wish you luck in finding a solution!
    02-16-2018 09:24 AM
  3. jmmcg9's Avatar
    No luck so far. I was hoping that Tim gave Rene the hotline number at the Hockey game last week. The numbers I’ve been calling sure haven’t led to any solution!
    02-16-2018 08:41 PM
  4. SwitchBeach's Avatar
    Just sell them (or swap them) (there are sites for that) and purchase the ones you need.
    02-16-2018 10:03 PM

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