10-08-2018 10:29 AM
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  1. iMore Question's Avatar
    iMore Question
    have installed messenger on ipad. contacts say they call on messenger and get a notification that says user in another call...but im not. please advise.
    01-25-2018 09:33 PM
  2. Tartarus's Avatar
    Tartarus
    Ambassador
    Hi, welcome to imore,

    Open the messenger app and initiate a outgoing call to a random person first.
    You will be asked if you want to allow notifications and access to the microphone. Choose yes to both and you should be able to receive calls now.
    01-25-2018 11:36 PM
  3. TwitchyPuppy's Avatar
    TwitchyPuppy
    Moderator
    Originally Posted by Tartarus
    Hi, welcome to imore,

    Open the messenger app and initiate a outgoing call to a random person first.
    You will be asked if you want to allow notifications and access to the microphone. Choose yes to both and you should be able to receive calls now.
    This won’t resolve the “in another call” issue, though.
    01-26-2018 06:58 AM
  4. Ledsteplin's Avatar
    Ledsteplin
    Q&A Team
    Ambassador
    I see several others in the Facebook Community forum and on the Quora forum with the same issue. My guess is there's a delay on Facebook's notification of this status. If you've been using Facebook Messenger calling a lot, it may still show you as in a call for a while, when you no longer are. It seems the same for showing someone as active. You might give Facebook feedback on this. Tap on your profile pic in the upper left corner, then scroll down to Report a Problem.
    01-26-2018 07:49 AM
  5. shiela shane marasigan's Avatar
    shiela shane marasigan
    Hi. I have an issue regarding this matter. I called my boyfriend on messenger and it says he's in another call. But actually he wasn't in any other call. Why it is like this??
    09-20-2018 11:38 AM
  7. shiela shane marasigan's Avatar
    shiela shane marasigan
    But is it posible that it will be happen in any contacts on my messenger? The "on another call" but they aren't in a call?
    09-20-2018 11:41 AM
  8. Jeewan Shah's Avatar
    Jeewan Shah
    Originally Posted by shiela shane marasigan
    But is it posible that it will be happen in any contacts on my messenger? The "on another call" but they aren't in a call?
    How you knew he was not on another call ??
    Because same thing happened to me .when I called my gf and she said she was not on any call but i didn't trust .. tensedddd
    10-08-2018 10:15 AM
  9. Lee_Bo's Avatar
    Lee_Bo
    Network Moderator
    Trusted Member
    Q&A Team
    You best bet on this is going to be to contact Facebook support:

    https://www.facebook.com/help/messen...3?helpref=topq
    Annie_M likes this.
    10-08-2018 10:29 AM
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