[iMore Question]

have installed messenger on ipad. contacts say they call on messenger and get a notification that says user in another call...but im not. please advise.

[Tartarus]

Hi, welcome to imore,

Open the messenger app and initiate a outgoing call to a random person first.
You will be asked if you want to allow notifications and access to the microphone. Choose yes to both and you should be able to receive calls now.

[TwitchyPuppy]

Hi, welcome to imore,

Open the messenger app and initiate a outgoing call to a random person first.
You will be asked if you want to allow notifications and access to the microphone. Choose yes to both and you should be able to receive calls now.

This won’t resolve the “in another call” issue, though.

[Ledsteplin]

I see several others in the Facebook Community forum and on the Quora forum with the same issue. My guess is there's a delay on Facebook's notification of this status. If you've been using Facebook Messenger calling a lot, it may still show you as in a call for a while, when you no longer are. It seems the same for showing someone as active. You might give Facebook feedback on this. Tap on your profile pic in the upper left corner, then scroll down to Report a Problem.