1. QuezXLV's Avatar
    I turn my iPhone off every night. When I turn it on in the morning, I usually have a text from my dad (who has an android) show up on my lock screen, which I can read before I first unlock my phone. Once I unlock my phone, his text disappears from the message app (the “1” badge also goes away) and it’s nowhere to be found. It will also disappear if I slide on the message on the lock screen to open the message app directly - it takes me to the massage app but his message is not there. This has been happening for several weeks now. Other texts/iMessages that I receive throughout the day don’t seem to be an issue. Has anyone seen this before, or know how to fix it?
    Last edited by QuezXLV; 01-11-2018 at 07:28 AM. Reason: Clarification
    01-11-2018 06:47 AM
  2. Sherry_B said: Best Answer

    To make sure that it is an iOS bug and is not being caused by a 3rd party app that you both share or some corrupt system files, try the following;


    1: Make a full backup ; Settings > Tap on your info at the top > iCloud Backup > Backup Now
    2: Factory reset the device: Settings > General > Reset > Erase All Content and Settings
    3: Set the device up as new and update any default apps (do not restore from backup, do not install any 3rd party apps)
    4: Have that person who's messages are disappearing send you some texts while your device is powered off

    If you are still having that same issue, report the bug here: https://www.apple.com/feedback/iphone.html

    Be sure to include all of the steps above that you took (steps 1 - 4) to troubleshoot before reporting the bug.

    If the issue is gone, then its either a 3rd party app or corrupt system files. You'll have to decide whether or not you want to reinstall your backup because you might be adding it right back to the device with your restore.
  3. Ledsteplin's Avatar
    Disappears from where? The lockscreen? From in the messages app? I think it's normal for the text to disappear from the lockscreen once you unlock it. If you did not tap on it, it should still show in notification center, if you have it set to show there.
    01-11-2018 07:23 AM
  4. QuezXLV's Avatar
    It disappears from the messages app. I’ve edited my original question to clarify.
    01-11-2018 07:29 AM
  5. Just_Me_D's Avatar
    Could he be using one of those apps that allows for an app to self-destruct when viewed? Snapchat, for example.
    01-11-2018 08:14 AM
  6. Ledsteplin's Avatar
    So it's only SMS messages you receive on the lockscreen. You read the message, then unlock the phone and the message is not in the messages app. That sound right? If so, try going to settings > Messages > Toggle iMessage off> wait a minute, and toggle it back on. If it persists, go back and toggle iMessage off again. Then sign out of iMessage and Facetime. Then sign back in to both. Toggle iMessage back on.
    Do a hard reset (reboot). Which iPhone is it? Are you perhaps deleting the text on the lockscreen?
    01-11-2018 08:28 AM
  7. QuezXLV's Avatar
    It’s an iPhone 7 Plus with latest iOS. I am definitely not deleting it from the home screen.

    I will try the unchecking/checking and log in/out of iMessage and see if that helps.
    01-11-2018 06:42 PM
  8. QuezXLV's Avatar
    It seems the only time my dad’s text messages disappear are when he sends me one when my phone is off. If he sends it and my phone is on, no issues. Very strange.
    01-16-2018 06:13 AM
  9. QuezXLV's Avatar
    I’ve tried the following (except no. 4) and I’m still having this issue: https://www.imore.com/why-cant-i-sen...-or-6-plus?amp

    It seems to only be an issue with non-iMessage texts arriving while my phone is off. I’m a little surprised that this isn’t happening to more people.
    02-16-2018 06:32 AM
  10. Lee_Bo's Avatar
    I’ve tried the following (except no. 4) and I’m still having this issue: https://www.imore.com/why-cant-i-sen...-or-6-plus?amp

    It seems to only be an issue with non-iMessage texts arriving while my phone is off. I’m a little surprised that this isn’t happening to more people.
    ANY non-iMessage message, or only your dad's?
    02-16-2018 08:43 AM
  11. QuezXLV's Avatar
    My dad's texts are the ones where it happens most consistently; however, I've found at least one other text (that showed up on my iPad 2 but not my iPhone 7 Plus) that must have disappeared.
    02-16-2018 11:03 AM
  12. QuezXLV's Avatar
    My wife’s iPhone 6 Plus has been off all day. When she turned it on this evening, she had some messages on the lock screen including an SMS and MMS message. When she unlocked her phone, those messages disappeared from the Message app. So now I know it’s not just my phone.

    No one else is having an issue with messages dissappearing after turning on and unlocking your iphone? Or better yet, does anyone have a solution?
    02-16-2018 10:30 PM
  13. SwitchBeach's Avatar
    No one else is having an issue with messages dissappearing after turning on and unlocking your iphone? Or better yet, does anyone have a solution?
    I never turn my phone off, so no, I'm not having this issue.

    Have you tried just using the "Do Not Disturb" mode at night instead of turning the phone off?
    02-16-2018 11:01 PM
  14. QuezXLV's Avatar
    Have you tried just using the "Do Not Disturb" mode at night instead of turning the phone off?
    That might prevent my messages from disappearing, but I’d really like to find a reason why and a solution for my messages disappearing after turning on and unlocking my phone.
    02-16-2018 11:22 PM
  15. QuezXLV's Avatar
    The troubleshooting continues - I sent a group message (included my wife) last night before bed then turned off my phone. Two people responded (which I could see on my wife’s phone), but I did not get/receive the responses on my phone once I turned it on. The group did include one non-iMessage person, so I wonder if that mattered. Even worse, I sent a reply to the group from my wife’s phone, while my phone is now on, and I didn’t get her response.

    What is going on here?
    02-17-2018 07:17 AM
  16. nikkisharif's Avatar
    I never turn my phone off, so I haven’t experienced this issue. Have you tried contacting Apple Support?
    02-17-2018 10:22 PM
  17. lanark's Avatar
    Hallelujah! This has been happening to me for weeks and this is the first time I’ve found someone else with the same issue. I feel validated!!! However I still have no solution. My son recently sent me 12 messages whilst phone switched off. They appeared as notifications on lock screen. Unlock go to messages. Hey presto not there!! Infuriating.
    03-25-2018 08:11 AM
  18. lanark's Avatar
    Btw mine is iPhone 6 Plus
    03-25-2018 08:13 AM
  19. Sherry_B's Avatar
    To make sure that it is an iOS bug and is not being caused by a 3rd party app that you both share or some corrupt system files, try the following;


    1: Make a full backup ; Settings > Tap on your info at the top > iCloud Backup > Backup Now
    2: Factory reset the device: Settings > General > Reset > Erase All Content and Settings
    3: Set the device up as new and update any default apps (do not restore from backup, do not install any 3rd party apps)
    4: Have that person who's messages are disappearing send you some texts while your device is powered off

    If you are still having that same issue, report the bug here: https://www.apple.com/feedback/iphone.html

    Be sure to include all of the steps above that you took (steps 1 - 4) to troubleshoot before reporting the bug.

    If the issue is gone, then its either a 3rd party app or corrupt system files. You'll have to decide whether or not you want to reinstall your backup because you might be adding it right back to the device with your restore.
    Annie_8plus likes this.
    03-26-2018 02:45 PM
  20. otheriault's Avatar
    I and many other people have the same annoying problem as you can see on the apple support : https://discussions.apple.com/message/32927054. I hope apple fixes the situation soon.
    03-30-2018 12:40 AM
  21. Sherry_B's Avatar
    I and many other people have the same annoying problem as you can see on the apple support : https://discussions.apple.com/message/32927054. I hope apple fixes the situation soon.
    Submitting bug reports the right way will help: https://www.apple.com/feedback/iphone.html

    If you take your phone to an Apple Store and have them look at it, they'll do a backup, factory reset the phone and have you try to reproduce the bug. That's how you troubleshoot.
    03-31-2018 10:42 PM
  22. TheJonnyK's Avatar
    I'm having the same issue on my iPhone 6. I've tried factory resetting twice and the issue persists. By any chance is anyone else with this problem on Sprint's network? I wonder if that could have anything to do with it.
    05-13-2018 03:42 PM
  23. Ledsteplin's Avatar
    I'm having the same issue on my iPhone 6. I've tried factory resetting twice and the issue persists. By any chance is anyone else with this problem on Sprint's network? I wonder if that could have anything to do with it.
    Did you restore as new, or from a back up?
    05-13-2018 04:34 PM
  24. TheJonnyK's Avatar
    Both, actually. First I tried restoring from a backup, then I tried restoring as new. The problem is still persisting as of today, and seems to even happen when my phone is on. Someone will tell me I never replied to a text, then I'll restart my phone and I'll have a bunch of text notifications on my lock screen with the phone numbers but no contact names. As soon as I unlock my phone, the notifications and messages completely disappear like they were never there at all. I've even tried using iMobie PhoneRescue date recovery software, but the messages are completely gone and I have no way of knowing who has been trying to text me.
    05-13-2018 04:41 PM
  25. Ledsteplin's Avatar
    Both, actually. First I tried restoring from a backup, then I tried restoring as new. The problem is still persisting as of today, and seems to even happen when my phone is on. Someone will tell me I never replied to a text, then I'll restart my phone and I'll have a bunch of text notifications on my lock screen with the phone numbers but no contact names. As soon as I unlock my phone, the notifications and messages completely disappear like they were never there at all. I've even tried using iMobie PhoneRescue date recovery software, but the messages are completely gone and I have no way of knowing who has been trying to text me.
    If it's a hardware issue, it might not be worth the repair on an iPhone 6. I would consider an upgrade.
    05-13-2018 08:20 PM
  26. Sherry_B's Avatar
    Both, actually. First I tried restoring from a backup, then I tried restoring as new. The problem is still persisting as of today, and seems to even happen when my phone is on. Someone will tell me I never replied to a text, then I'll restart my phone and I'll have a bunch of text notifications on my lock screen with the phone numbers but no contact names. As soon as I unlock my phone, the notifications and messages completely disappear like they were never there at all. I've even tried using iMobie PhoneRescue date recovery software, but the messages are completely gone and I have no way of knowing who has been trying to text me.

    Perform an iCloud backup, factory reset and set the phone up as new. Do not install any 3rd party apps or restore from backup. Make an appointment with the Genius Bar. They have diagnostic tools and can run tests on your phone, but your phone needs to be set up as new before they run their tests.
    05-14-2018 11:42 AM
35 12

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