1. smack518's Avatar
    When connection is attempted audio works fine, but video on older iOS device is black and says bad connection. iOS 11 side sees video.

    I see others with this issue but haven’t found a fix.
    01-07-2018 08:58 PM
  2. Ledsteplin's Avatar
    Be sure you have a strong wifi/cellular signal.

    Try signing out of iMessage and Facetime, then sign back in.

    You might try Reset All Settings.

    Go to Settings >General >Reset >Reset All Settings. This resets to default everything in Settings, including notifications, alerts, brightness, and clock settings like wake up alarms.
    01-07-2018 09:38 PM
  3. smack518's Avatar
    On which device? I don’t have access to the device with the older OS.
    01-08-2018 12:23 AM
  4. Ledsteplin's Avatar
    On which device? I don’t have access to the device with the older OS.
    The one that doesn't work. If you don't have it, then the person who does needs to try my suggestions.
    01-08-2018 09:26 AM

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