1. iMore Question's Avatar
    I forgot password for my i Phone and try to reste, but in the meantime my link has expipred and I not finishing resetting. In service can not help me, and apple support also can not help me because I am in Serbia and they do not have my location.
    What I can do more?

    Hope someone can help me?

    Kind regards,

    Bojana
    12-26-2017 06:20 AM
  2. SwitchBeach's Avatar
    If Apple cannot help you, then unfortunately you are out of luck. You need to try to remember the correct credentials.

    Have you tried all these steps. https://support.apple.com/en-us/HT204306
    12-26-2017 06:37 AM
  3. Just_Me_D's Avatar
    I forgot password for my i Phone and try to reste, but in the meantime my link has expipred and I not finishing resetting. In service can not help me, and apple support also can not help me because I am in Serbia and they do not have my location.
    What I can do more?

    Hope someone can help me?

    Kind regards,

    Bojana
    Your location is irrelevant. You are asking people to assist you in gaining access to a device that they cannot prove belongs to you. That’s not going to happen. As stated above, you’re going to have to recall your iCloud credentials in order to access the device. Period.
    12-26-2017 06:53 AM
  4. kcox52692's Avatar
    Agree with previous responses. It's called device protection. A security feature Apple instituted beginning with iOS 7.

    If you lose or someone steals your phone, it can't be factory reset and activated without "your" specific credentials.

    I found this out the hard way when I bought a used iPhone 4. It's iCloud locked. It's now a $45 paperweight.

    Now the Find My iPhone feature was enabled on the iPhone 4. If it's disabled, that may be a different story.
    12-26-2017 09:15 AM
  5. Spencerdl's Avatar
    Your location is irrelevant. You are asking people to assist you in gaining access to a device that they cannot prove belongs to you. That’s not going to happen. As stated above, you’re going to have to recall your iCloud credentials in order to access the device. Period.
    WOW, how many times have we heard this story over the years....LOL.
    Just_Me_D, Tartarus and firedept10 like this.
    12-26-2017 09:29 AM
  6. Ledsteplin's Avatar
    If you know the email address used in your Apple ID, you should be able to reset the password.
    https://support.apple.com/en-us/HT201487
    12-26-2017 12:02 PM
  7. firedept10's Avatar
    WOW, how many times have we heard this story over the years....LOL.
    More than once I'm thinking!
    Spencerdl likes this.
    12-27-2017 11:42 PM
  8. Just_Me_D's Avatar
    More than once I'm thinking!
    We can’t even put a number to it....
    12-28-2017 07:07 AM
  9. Annie_8plus's Avatar
    We can’t even put a number to it....
    And will continue to!
    Spencerdl likes this.
    12-28-2017 08:44 AM
  10. vimagreg's Avatar
    Every time I read these kind of stories I become more confident about my iPhone security.
    Annie_8plus likes this.
    12-28-2017 09:13 AM

Similar Threads

  1. Getting sealed airpods for $100. Worth it?
    By Rev17 in forum AirPods
    Replies: 16
    Last Post: 12-26-2017, 07:57 PM
  2. Best apps for Boxing Day 2017
    By iMore.com in forum iMore.com News Discussion
    Replies: 0
    Last Post: 12-26-2017, 06:10 AM
  3. why is my iphone x erasing the text?
    By roblesjant in forum iPhone X
    Replies: 3
    Last Post: 12-26-2017, 05:49 AM
  4. No option for Live wallpaper on my iPhone X
    By turismo_ssv in forum iPhone
    Replies: 4
    Last Post: 12-26-2017, 03:57 AM
  5. Import edited IOS photos to Photos for Mac
    By iMore Question in forum Ask a Question
    Replies: 1
    Last Post: 12-25-2017, 06:12 PM
LINK TO POST COPIED TO CLIPBOARD