1. Mars20's Avatar
    Since installing IOS 11 to my iPad Air 2 with the new Accounts and Passwords setting, I have one account appearing which I cannot delete. I have never used Keychain or AutoFill on any of my devices. I have tried restoring via iTunes, but this item stubbornly remains. Has anyone else seen this problem or can offer any suggestions, please.
    Spaz888 likes this.
    11-28-2017 04:27 PM
  2. metllicamilitia's Avatar
    Are you referring to an app or website password? Or just an account on the main screen? If you’re referring to an account on the main screen that makes sense because it’s probably your iCloud account.
    11-28-2017 04:30 PM
  3. Mars20's Avatar
    It is a website and App password. I tried deleting the related Apps. It is not my Apple account.
    11-28-2017 05:24 PM
  4. Tartarus's Avatar
    It is a website and App password. I tried deleting the related Apps. It is not my Apple account.
    Then what app is it?
    11-28-2017 05:48 PM
  5. Mars20's Avatar
    My internet provider Apps.
    11-29-2017 02:55 AM
  6. Spaz888's Avatar
    I have the same problem but everybody is silent on this issue.
    08-07-2018 05:50 AM
  7. Just_Me_D's Avatar
    I have the same problem but everybody is silent on this issue.
    Can you be specific on the problem you are having, please? In addition, can you tell us what device and OS version you are using?
    08-07-2018 07:09 AM
  8. Spaz888's Avatar
    Can you be specific on the problem you are having, please? In addition, can you tell us what device and OS version you are using?
    Like with the OP, I cannot delete a public wifi hotspot Account/Password. It's like a zombie. You can cut off it's head, but it comes back. The account shows up with a - (hyphen) in front of the account name. Editing it, for example, userid: delete
    password: delete creates a brand new entry that cannot be deleted.

    My OS is 11.4.1 and this started with the 11.0. I never had this issue with the same provider in version.10. I am attaching a pic.

    Cannot Delete item in Accounts and Passwords-img_1375.jpg
    08-08-2018 01:23 AM

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