1. barn4920's Avatar
    When I downloaded IOS 10 on my wife’s iPhone 6 I didn’t use the Touch ID setup and now it is not available in her settings. Can I get this option back? The same is true on her IPAD. I know stupid right. Can you help?
    11-25-2017 11:49 AM
  2. Tartarus's Avatar
    It should be there in Settings.
    See screenshot.
    If it doesn’t show up for your wife’s iPhone, your best bet would be to restore the device.

    11-25-2017 11:54 AM
  3. barn4920's Avatar
    I looked there previously but all it says is passcode. I omitted to use the passcode when I downloaded IOS 10 and now it is not an option. That’s my problem.
    11-26-2017 08:11 AM
  4. barn4920's Avatar
    I mean the Touch id
    11-26-2017 08:11 AM
  5. Rob Phillips's Avatar
    I looked there previously but all it says is passcode. I omitted to use the passcode when I downloaded IOS 10 and now it is not an option. That’s my problem.
    I mean the Touch id
    You have to set up a passcode first. Then you’ll be able to set up Touch ID.
    11-26-2017 08:16 AM
  6. Just_Me_D's Avatar
    You have to set up a passcode first. Then you’ll be able to set up Touch ID.
    ^^^^^ This ^^^^^ Check out the official instructions via the following link.

    https://support.apple.com/en-us/HT201371
    Rob Phillips likes this.
    11-26-2017 09:15 AM
  7. Rob Phillips's Avatar
    I’m not even going to start with how important it is to protect your device with a passcode. Just think about what information someone who gets their hands on your iPhone has access to when it isn’t protected.
    11-26-2017 10:26 AM
  8. barn4920's Avatar
    Well thanks anyway. I can’t get my point across. I didn’t set up Touch ID and now it isn’t available anywhere in settings. I have the pass code set up but Touch ID is not there and I can’t load what isn’t in the software.
    11-27-2017 04:32 PM
  9. barn4920's Avatar
    Everywhere I go it says to go to passcode and Touch ID and phone just says passcode.
    11-27-2017 04:33 PM
  10. Ledsteplin's Avatar
    Everywhere I go it says to go to passcode and Touch ID and phone just says passcode.
    Have you set up a passcode yet? Have to do that first before the Touch ID option shows.
    11-27-2017 04:48 PM
  11. mpham2's Avatar
    What device do you have. Some of them don't have a fingerprint reader. You need that or it won't list a fingerprint option.
    11-27-2017 04:59 PM
  12. SwitchBeach's Avatar
    Well thanks anyway. I can’t get my point across. I didn’t set up Touch ID and now it isn’t available anywhere in settings. I have the pass code set up but Touch ID is not there and I can’t load what isn’t in the software.
    Are you sure that your device has Touch ID? Can you confirm what device do you really have?
    11-27-2017 06:19 PM
  13. barn4920's Avatar
    I have and iPad 2 and an iPad 4
    11-28-2017 05:31 PM
  14. SwitchBeach's Avatar
    I have and iPad 2 and an iPad 4
    Confusing as to why your OP talks about an iPhone 6??

    The iPad 2 does not have Touch ID.
    There's no iPad 4. There is, however, an iPad (4th generation). It doesn't have Touch ID either.

    Here are the models that have Touch ID.

    https://support.apple.com/en-us/HT201371
    "You can use Touch ID with an iPhone 5s or later, iPad (5th generation), iPad Pro, iPad Air 2, or iPad mini 3 or later."

    Here's how to identify what iPad model you have.

    https://support.apple.com/en-us/HT201471
    Tartarus likes this.
    11-28-2017 08:31 PM

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