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Text messages not being received

Asked: Nov 12 2017 | 6:17 pm EST 1264 Views 7 Answers View Best Answer

My daughter & son-in-law moved from Florida to central North Carolina. They both use the iPhone 6S, with Verizon. They don't receive any text messages from people here in sw Florida, who use T-Mobile, AT&T, or Sprint. Is there a setting in the 6S that will remedy this problem? Thanks for any help.


Best Answer

2,692
Nov 12 2017 | 6:38 pm EST Sherry_B

If it's regular text messages, they'll need to contact their cell phone provider to find out why texts are not coming in.

If it's iMessage; those can only be shared between Apple devices. Sometimes turning iMessages off and then back on again will untstick them.

More Answers

4,692
Nov 12 2017 | 6:37 pm EST metllicamilitia

I can only suggest being sure all network info is turned, it’s connected to Verizon. Maybe reset connection settings and/or resetting the phones.
42,408
Nov 12 2017 | 6:38 pm EST Ledsteplin

Have they checked with Verizon? I'm in Alabama (Verizon) and get texts from a friend in Miami (AT&T) all the time. I don't know of any setting like that.
2,358
Nov 13 2017 | 9:28 am EST grunt0300

Have they checked with Verizon? I'm in Alabama (Verizon) and get texts from a friend in Miami (AT&T) all the time. I don't know of any setting like that.

Do you use iMessage, or a third party app like textra?
42,408
Nov 13 2017 | 10:27 am EST Ledsteplin

Do you use iMessage, or a third party app like textra?
I use iMessage and SMS.
2,358
Nov 13 2017 | 11:15 am EST grunt0300

I use iMessage and SMS.
Thanks for the help. It was his provider, Verizon. They were only allowing iMessages to go through to his phone. They fixed it and it's all good now. When he had T-Mobile, he never had this problem. Maybe it's time for him to dump Big Red, and go back to Big Magenta.
42,408
Nov 13 2017 | 1:32 pm EST Ledsteplin

Thanks for the help. It was his provider, Verizon. They were only allowing iMessages to go through to his phone. They fixed it and it's all good now. When he had T-Mobile, he never had this problem. Maybe it's time for him to dump Big Red, and go back to Big Magenta.
Glad it's straightened out!