1. grunt0300's Avatar
    My daughter & son-in-law moved from Florida to central North Carolina. They both use the iPhone 6S, with Verizon. They don't receive any text messages from people here in sw Florida, who use T-Mobile, AT&T, or Sprint. Is there a setting in the 6S that will remedy this problem? Thanks for any help.
    11-12-2017 06:17 PM
  2. Sherry_B said: Best Answer

    If it's regular text messages, they'll need to contact their cell phone provider to find out why texts are not coming in.

    If it's iMessage; those can only be shared between Apple devices. Sometimes turning iMessages off and then back on again will untstick them.
  3. metllicamilitia's Avatar
    I can only suggest being sure all network info is turned, it’s connected to Verizon. Maybe reset connection settings and/or resetting the phones.
    11-12-2017 06:37 PM
  4. Ledsteplin's Avatar
    Have they checked with Verizon? I'm in Alabama (Verizon) and get texts from a friend in Miami (AT&T) all the time. I don't know of any setting like that.
    11-12-2017 06:38 PM
  5. Sherry_B's Avatar
    If it's regular text messages, they'll need to contact their cell phone provider to find out why texts are not coming in.

    If it's iMessage; those can only be shared between Apple devices. Sometimes turning iMessages off and then back on again will untstick them.
    11-12-2017 06:38 PM
  6. grunt0300's Avatar
    Have they checked with Verizon? I'm in Alabama (Verizon) and get texts from a friend in Miami (AT&T) all the time. I don't know of any setting like that.

    Do you use iMessage, or a third party app like textra?
    11-13-2017 09:28 AM
  7. Ledsteplin's Avatar
    Do you use iMessage, or a third party app like textra?
    I use iMessage and SMS.
    11-13-2017 10:27 AM
  8. grunt0300's Avatar
    I use iMessage and SMS.
    Thanks for the help. It was his provider, Verizon. They were only allowing iMessages to go through to his phone. They fixed it and it's all good now. When he had T-Mobile, he never had this problem. Maybe it's time for him to dump Big Red, and go back to Big Magenta.
    11-13-2017 11:15 AM
  9. Ledsteplin's Avatar
    Thanks for the help. It was his provider, Verizon. They were only allowing iMessages to go through to his phone. They fixed it and it's all good now. When he had T-Mobile, he never had this problem. Maybe it's time for him to dump Big Red, and go back to Big Magenta.
    Glad it's straightened out!
    11-13-2017 01:32 PM

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