1. iMore Question's Avatar
    Hey Siri feature not working when my smart cover is closed I’m on an iPad Pro running iOS 11. Hey Siri works just fine as long as I keep the smart cover open could be on the lock screen or anywhere else no problem. I restarted the iPad I checked all the settings that I thought I should look at turn things on and off to no avail. The hey Siri feature worked fine before the upgrade to iOS 11, called Apple two hours later still have the same problem can anyone help. Thanks in advance peace
    09-21-2017 07:51 PM
  2. craigzki's Avatar
    Same on my Air 2. It also stops working if you use a magnet to trick the ipad into thinking it has a smart cover that is closed. (edit: My point being it isn't the cover blocking the microphone. It literally stops listening for 'hey siri' if it thinks the cover is closed after upgrading to IOS 11)

    Some guy on the support forums says he reported it as a bug during the 11 beta and was told it was intended behaviour.

    Most annoying. I can no longer set my alarm by calling out to my iPad while it is charging in it's normal spot on the dresser unless I charge it with the cover open.
    Last edited by craigzki; 09-22-2017 at 12:33 AM.
    09-21-2017 09:02 PM
  3. Michael Dominic's Avatar
    Same on my 2017 12.9 pro.
    09-23-2017 02:08 PM
  4. larrystar's Avatar
    Just downloaded the update iOS 11.0.1, still no Siri when cover is closed bummer.
    09-26-2017 01:01 PM
  5. chris glenton's Avatar
    Oh so it isn’t just me. Same on my iPad Pro since ios11 upgrade. REALLY annoying.
    09-26-2017 04:14 PM
  6. Deepak Goyal2's Avatar
    Will apple fix this bug?
    10-05-2017 04:31 PM
  7. Just_Me_D's Avatar
    I don’t think it’s a bug, but I could be wrong.
    Tartarus likes this.
    10-05-2017 05:00 PM
  8. jbright912's Avatar
    I opened an incident with Apple Tech Support on this issue. They contacted their development team. The development team responded that this is the desired functionally after the Upgrade to IOS 11.0. What a shame! In my mind they broke it....instead of improving it.
    11-15-2017 02:56 PM
  9. Tartarus's Avatar
    I don’t think it’s a bug, but I could be wrong.
    Me either.
    “Hey Siri” also doesn’t work when you have the iPhone laying upside down..
    Last edited by Tartarus; 11-15-2017 at 05:10 PM.
    11-15-2017 04:06 PM
  10. darius_robin's Avatar
    Me either.
    “Hey Siri” also doesn’t work when you have the iPhone laying upside down..
    Yup. I guess it’s because the screen cannot light up to show the Siri waveform when there’s a cover on or when the iPhone is laying on its face.
    11-16-2017 03:35 AM
  11. cata nieves's Avatar
    I see this thread is a few years old:I never had the issue with iOS 11 on my iPad Air 2 and iPad Pro 9.7. Both had sleep/wake cases that should have caused it.

    But my new iPad Air 4 has the issue.

    Spoke with Apple: they said to make sure the setting in accessibility : Settings > Accessibility > Siri and turn on Always Listen for "Hey Siri" is turned on. It was already.

    After that, they had me erase my iPad and set up as new which didn't help. I have an open case with Apple atm.
    02-20-2021 08:51 AM

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