1. debbie hogrebe's Avatar
    Red explanation mark, I have deleted past messages, now I can't get back to fix the red mark. Any other solution than doing a factory reset.
    09-10-2017 08:24 AM
  2. Rob Phillips's Avatar
    A red exclamation mark app badge on Messages generally means that you have messages that failed to send. Go through your recent messages and look for any failed messages. Resending the message or deleting the unsent message usually fixes the problem.

    If that doesn’t work let us know.
    09-10-2017 08:37 AM
  3. debbie hogrebe's Avatar
    As I said. I have unfortunately deleted all past messages.
    09-10-2017 05:14 PM
  4. Ledsteplin's Avatar
    As I said. I have unfortunately deleted all past messages.
    Try swiping the messages app out of multitasking.
    09-10-2017 05:25 PM
  5. debbie hogrebe's Avatar
    Please provide instructions, where is multitasking located? Settings?
    09-10-2017 08:27 PM
  6. Rob Phillips's Avatar
    Please provide instructions, where is multitasking located? Settings?
    Double tap your home button and swipe your Messages app off of the screen from the app switcher.
    09-10-2017 08:43 PM

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