Back up now

roughrider123

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Aug 26, 2015
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Hello, I am trying to back up my 6 plus to transfer all of my data to my new 7 plus but the back up now button will not light up? I guess there is something I have to do before this step?
 

Just_Me_D

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Jan 8, 2012
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I’m assuming you’re trying to backup via iCloud. If so, is the device plugged in and connected to your Wi-Fi network AND does the network have an active internet connection?
 

roughrider123

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Aug 26, 2015
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Ahh, on computer. I thought you were seeing this on iPhone.
Oh sorry no not on the phone but anyway like I said I purchased synciOS and it is very simple to use for anyone who has this problem and like I said before I have read about a lot of people having the same issue ??????
 

Sherry_B

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Jan 15, 2016
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Apple lightening cables are proprietary. If you are not using either the charging cable that came with your phone, or another one purchased directly from Apple then you will have this type of issue.
 

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