1. kalliebryn's Avatar
    I have been holding down my home and lock buttons for an hour and all it will do is screenshot rather than resetting
    08-15-2017 07:59 PM
  2. Sherry_B's Avatar
    If you have an iPhone 7; press and hold the lock button at the same time as the volume down button.
    TripleOne likes this.
    08-15-2017 08:03 PM
  3. TripleOne's Avatar
    As Sherry_B said, try doing a hard reset. It should fix the problem.
    08-15-2017 09:03 PM

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