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excessive Documents and Data memory??

Asked: Aug 06 2017 | 1:57 pm EDT 1994 Views 8 Answers View Best Answer

Hi I have over 30GB of memory being used for "documents and data"... and now my iPhone is saying it can not take any more photos.... I have optimised photos turned on, so synced phone to iTunes and got the below info! This has to be wrong never had this before... seems since I have done the update.

Anyone have any ideas?

I have a 64GB iPhone 6s running IOS 10.3.3.


Best Answer

2,692
Aug 06 2017 | 2:34 pm EDT Sherry_B

Hi I have over 30GB of memory being used for "documents and data"... and now my iPhone is saying it can not take any more photos.... I have optimised photos turned on, so synced phone to iTunes and got the below info! This has to be wrong never had this before... seems since I have done the update.

Anyone have any ideas?

I have a 64GB iPhone 6s running IOS 10.3.3.

The Documents and Data are things from your apps that are kept on the phone. For example things like social apps, games, and messages. You can see an example of this if you go into your Settings > General > iPhone Storage and then give it a moment for everything to load. You can see which apps are taking up the most cached space, but deleting and reinstalling each one of those from the app store would be a major pain. The safest way to clean up the Documents and Data from your phone is to perform both an encrypted backup of your device on your hard drive and on icloud, factory reset the phone, and then reinstall from backup. The encrypted backups save things like your Health data and passwords, but does not save your iTouch settings. You will not lose your contacts or your photos, but it's always safest to backup all of your photos to a safe place any time you do a reset.

More Answers

50,811
Aug 06 2017 | 2:06 pm EDT Just_Me_D

Is your iPhone syncing your photos to iCloud? If so, it will be unable to accept anymore photos to “sync” if your storage allotment is at capacity.
42,391
Aug 06 2017 | 2:14 pm EDT Ledsteplin

Where do all those documents and data come from?
42,391
Aug 06 2017 | 2:39 pm EDT Ledsteplin

If it's only one or two apps that are bloated, just delete them, then reinstall them.
235
Aug 06 2017 | 4:34 pm EDT bones467

Ok thanks Sherry_B I went into the settings and found near 20GB were messages ... obviously didn't realise it had got that big and also would have thought iTunes would show them as messages... but ill know documents and data includes messages next time.... a quick few deletes and iPhone all happy again!! Thanks for all the replies and suggestions good to get such fast responses
42,391
Aug 06 2017 | 6:17 pm EDT Ledsteplin

Ok thanks Sherry_B I went into the settings and found near 20GB were messages ... obviously didn't realise it had got that big and also would have thought iTunes would show them as messages... but ill know documents and data includes messages next time.... a quick few deletes and iPhone all happy again!! Thanks for all the replies and suggestions good to get such fast responses
Yep, especially the photos and videos in messages.
2,692
Aug 06 2017 | 11:31 pm EDT Sherry_B

Ok thanks Sherry_B I went into the settings and found near 20GB were messages ... obviously didn't realise it had got that big and also would have thought iTunes would show them as messages... but ill know documents and data includes messages next time.... a quick few deletes and iPhone all happy again!! Thanks for all the replies and suggestions good to get such fast responses
You are so very welcome!