1. iMore Question's Avatar
    Hi I have over 30GB of memory being used for "documents and data"... and now my iPhone is saying it can not take any more photos.... I have optimised photos turned on, so synced phone to iTunes and got the below info! This has to be wrong never had this before... seems since I have done the update.

    Anyone have any ideas?

    I have a 64GB iPhone 6s running IOS 10.3.3.
    08-06-2017 02:57 PM
  2. Sherry_B said: Best Answer

    Hi I have over 30GB of memory being used for "documents and data"... and now my iPhone is saying it can not take any more photos.... I have optimised photos turned on, so synced phone to iTunes and got the below info! This has to be wrong never had this before... seems since I have done the update.

    Anyone have any ideas?

    I have a 64GB iPhone 6s running IOS 10.3.3.

    The Documents and Data are things from your apps that are kept on the phone. For example things like social apps, games, and messages. You can see an example of this if you go into your Settings > General > iPhone Storage and then give it a moment for everything to load. You can see which apps are taking up the most cached space, but deleting and reinstalling each one of those from the app store would be a major pain. The safest way to clean up the Documents and Data from your phone is to perform both an encrypted backup of your device on your hard drive and on icloud, factory reset the phone, and then reinstall from backup. The encrypted backups save things like your Health data and passwords, but does not save your iTouch settings. You will not lose your contacts or your photos, but it's always safest to backup all of your photos to a safe place any time you do a reset.
  3. bones467's Avatar
    08-06-2017 02:59 PM
  4. Just_Me_D's Avatar
    Is your iPhone syncing your photos to iCloud? If so, it will be unable to accept anymore photos to “sync” if your storage allotment is at capacity.
    08-06-2017 03:06 PM
  5. Ledsteplin's Avatar
    Where do all those documents and data come from?
    08-06-2017 03:14 PM
  6. Sherry_B's Avatar
    Hi I have over 30GB of memory being used for "documents and data"... and now my iPhone is saying it can not take any more photos.... I have optimised photos turned on, so synced phone to iTunes and got the below info! This has to be wrong never had this before... seems since I have done the update.

    Anyone have any ideas?

    I have a 64GB iPhone 6s running IOS 10.3.3.

    The Documents and Data are things from your apps that are kept on the phone. For example things like social apps, games, and messages. You can see an example of this if you go into your Settings > General > iPhone Storage and then give it a moment for everything to load. You can see which apps are taking up the most cached space, but deleting and reinstalling each one of those from the app store would be a major pain. The safest way to clean up the Documents and Data from your phone is to perform both an encrypted backup of your device on your hard drive and on icloud, factory reset the phone, and then reinstall from backup. The encrypted backups save things like your Health data and passwords, but does not save your iTouch settings. You will not lose your contacts or your photos, but it's always safest to backup all of your photos to a safe place any time you do a reset.
    robertk328 likes this.
    08-06-2017 03:34 PM
  7. Ledsteplin's Avatar
    If it's only one or two apps that are bloated, just delete them, then reinstall them.
    08-06-2017 03:39 PM
  8. bones467's Avatar
    Ok thanks Sherry_B I went into the settings and found near 20GB were messages ... obviously didn't realise it had got that big and also would have thought iTunes would show them as messages... but ill know documents and data includes messages next time.... a quick few deletes and iPhone all happy again!! Thanks for all the replies and suggestions good to get such fast responses
    Sherry_B and robertk328 like this.
    08-06-2017 05:34 PM
  9. Ledsteplin's Avatar
    Ok thanks Sherry_B I went into the settings and found near 20GB were messages ... obviously didn't realise it had got that big and also would have thought iTunes would show them as messages... but ill know documents and data includes messages next time.... a quick few deletes and iPhone all happy again!! Thanks for all the replies and suggestions good to get such fast responses
    Yep, especially the photos and videos in messages.
    08-06-2017 07:17 PM
  10. Sherry_B's Avatar
    Ok thanks Sherry_B I went into the settings and found near 20GB were messages ... obviously didn't realise it had got that big and also would have thought iTunes would show them as messages... but ill know documents and data includes messages next time.... a quick few deletes and iPhone all happy again!! Thanks for all the replies and suggestions good to get such fast responses
    You are so very welcome!
    08-07-2017 12:31 AM

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