Why can’t my Instagram play video after update?

I

iMore Question

My instagram cant play video and insta story always stuck and loading after update. im using iphone 5c
please help
 

Ledsteplin

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Re: Why my instagram cant play video afrer update?

Welcome to iMore! So you're on iOS 10.3.3? Do videos play ok everywhere else? If so, then it's possibly an Instagram issue. Try deleting the Instagram app from in settlngs > General > Usage > Manage storage. Then install it back.
 

Jermhole

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Re: Why my instagram cant play video afrer update?

I am also having problems with videos, not just on Instagram but other apps as well. Also my WiFi is acting very strange. When my phone is in sleep mode it turn WiFi off and switches to LTE
 

Ledsteplin

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Re: Why my instagram cant play video afrer update?

I am also having problems with videos, not just on Instagram but other apps as well. Also my WiFi is acting very strange. When my phone is in sleep mode it turn WiFi off and switches to LTE

You may have wifi connectivity issues. Try rebooting your wifi modem/router. Also check with your wifi provider.
 

Jermhole

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Re: Why my instagram cant play video afrer update?

I will try that. But it seems I am also having the video problem even on LTE.
 

Jermhole

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Re: Why my instagram cant play video afrer update?

They play for about 3 seconds and then just buffer. I didnt have this problem until after the 10.3.3 update. Prior to the update they would play just fine
 

Rob Phillips

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Re: Why my instagram cant play video afrer update?

They play for about 3 seconds and then just buffer. I didnt have this problem until after the 10.3.3 update. Prior to the update they would play just fine

Try resetting your network settings in Settings > General > Reset > Reset Network Settings. Keep in mind you’ll have to re-enter any saved wifi passwords.
 

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