1. awarada's Avatar
    When attempting to update iOS 10.2.1 software for my IPad (4th Generation), I completed a Reset All Settings (NOT Erase All Content and Settings). Unfortunately, I was unable to go online because password was invalid.

    Consequently, the password I thought was valid was incorrect. Through my IPhone I changed my password. I then rebooted my IPad and even rebooted my modem before I attempted to get online/internet connection. No luck invalid password.

    I changed that password to a new one and iTunes confirmed this valid for both the iPhone and IPad, but still unable to log on Internet on the iPad. iPhone is no problem.

    Any suggestions???

    07-02-2017 05:09 PM
  2. Tartarus's Avatar
    Do a reset network settings on the iPad and try again.
    07-02-2017 06:00 PM
  3. SwitchBeach's Avatar
    Also, can you verify which "password" it is saying is "invalid"?

    The iCloud/Apple ID password?
    The device password/passcode?
    The WiFi password?
    Some other password?
    07-02-2017 06:15 PM
  4. bobsgolf's Avatar
    When you read the origional post it indicates that the wifi password is incorrect , but it does not sound like the operator has put in the correct password . You mention iTunes confirmed you changed your password for wifi ??? ,have you changed your iTunes password by mistake ?
    07-03-2017 03:32 PM

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