1. momon_mamon2003's Avatar
    Hi im using my iphone6s + for about 4months, now im having issue when im calling, i cannot hear the persom im calling, but if i press the loud speaker its working, i never drop this phone into the ground or what so ever, can any one help me.. thankyou
    06-23-2017 11:57 PM
  2. Just_Me_D's Avatar
    Are you certain the device isn’t being connected to a nearby Bluetooth headset or something? Also, it’s possible that the call is being transferred to a nearby iPad or Mac, especially if the “Allow Calls on Other Dervices” options is enabled in the Phone settings.
    Last edited by Just_Me_D; 06-25-2017 at 01:46 PM.
    06-24-2017 11:20 AM
  3. momon_mamon2003's Avatar
    Nope, no ipad or mac .. and i never use the bluetooth on my device.. i dont have any clue about the problem of my iphone...
    06-25-2017 01:44 PM
  4. Just_Me_D's Avatar
    Nope, no ipad or mac .. and i never use the bluetooth on my device.. i dont have any clue about the problem of my iphone...
    Try going to Settings → General → Reset, and then select “Reset Network Settings”.
    06-25-2017 01:47 PM
  5. Ledsteplin's Avatar
    If you do " Reset Network Settings", be sure to log back in to wifi.
    06-25-2017 03:03 PM
  6. momon_mamon2003's Avatar
    I already try the "reset network", but nothing happen.. my phone still have that issue.. anyway thankyou somuch..
    06-26-2017 02:31 AM
  7. Ledsteplin's Avatar
    I already try the "reset network", but nothing happen.. my phone still have that issue.. anyway thankyou somuch..
    Be sure and check the volume is turned up in 3 places.
    1. Volume control on side of phone.
    2. On the pull up Control Center.
    3. Settings > Sounds
    Also check nothing is obstructing the top speaker. I once got ketchup on mine. Couldn't hear. Got it cleaned off and could hear again.
    06-26-2017 08:08 AM

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