1. johnniearchangel's Avatar
    my iphone 6s keeps going blank then i restart it, it gets stuck on the white screen. i have to put it into recovery mode then update through itunes. this is constantly happening in the last two weeks.

    what could be the cause and solutions?
    should i downgrade m ios (103.2 on it currently)?
    hardware issue?
    restore than wipe?
    which pls?

    need urgent help and advice....

    thanks
    05-20-2017 05:34 PM
  2. Ledsteplin's Avatar
    Are you restoring it with a back up? If so, don't. The problem may be in the back up. Restore as new with a fresh copy of iOS. Did you drop it or bang it hard on something?
    If it persists, you might take it to the Apple Store and let them look at it. Be sure when you restore, put it in DFU mode.
    05-20-2017 06:19 PM
  3. MooMooPrincess's Avatar
    It's a hardware issue, just take it to the Apple store. Sounds like a bad motherboard possibly.
    05-20-2017 06:47 PM
  4. pkcable's Avatar
    This is a last resort step, and of course checking wth Apple is also recommended, BUT you might try DFU mode...

    How to put your iPhone or iPad into DFU mode | iMore
    Annie_8plus likes this.
    05-20-2017 08:57 PM
  5. Just_Me_D's Avatar
    Yep. Put the device in DFU mode and then have iTunes download and install a fresh copy of iOS. Afterwards, set it up as new and NOT from a backup. Your backup may be infected or corrupted.
    pkcable and Annie_8plus like this.
    05-20-2017 09:21 PM

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