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When I order stuff on amazon I get a email confirmation but I also get this

Asked: May 02 2017 | 8:18 pm EDT 7551 Views 5 Answers View Best Answer

Hello,

There was a problem processing your order. You will not be able to access your account or place orders with us until we confirm your information.

You can help us resolve this issue by replying to this message with the billing name, address, and phone number registered to your card. Please reply from the email address registered to your Amazon.com account.

Once we have this information, we will reply within 12-24 hours.

If needed, update your information with the card issuer.

For your security, we restrict access to your billing details to a team of account specialists. Our Customer Service team cannot access these details or provide you with more information on this issue. They can only verify that we sent this request.

We ask that you not open new accounts as any order you place may be delayed, and your customer experience may be adversely affected.

Sincerely

Amazon.com
http://www.amazon.com

So then I look back at my orders and here not there and I order it again and it goes away and I get that email and I don't know what to do

Please Someone Help me


Best Answer

13,242
May 02 2017 | 8:33 pm EDT Rob Phillips

It sounds to me like you need to contact Amazon and confirm your billing information. Just to be safe, you might want to call Amazon first and confirm that they actually sent you that email before responding with billing info, just to ensure it's not a phishing scam.

More Answers

334
May 02 2017 | 9:22 pm EDT xtremeled

Why wouldn't you just call or email Amazon for help?
2
May 03 2017 | 5:48 am EDT Night_Of_Raider Gaming

thanks I'll cal Amazon do you know there number? Or am I going crazy and it's on the paper? And it surely can't be a scam because it happens with my freind also every time we order something that comes up. So thanks for the feedback if you dont know the number I will search the web.
2,904
May 03 2017 | 8:45 am EDT Quis89

I agree with @Rob Phillips.

Contacting Amazon is going to be your best bet. I wouldn't click any email or link contained in that email just out of precaution. Contact Amazon directly from their website.
42,408
May 03 2017 | 1:39 pm EDT Ledsteplin

thanks I'll cal Amazon do you know there number? Or am I going crazy and it's on the paper? And it surely can't be a scam because it happens with my freind also every time we order something that comes up. So thanks for the feedback if you dont know the number I will search the web.
Look in the menu in the Amazon app for iOS. Go to customer service > contact us > phone