03-22-2017 10:42 PM
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  1. iMore Question's Avatar
    iMore Question
    I can not use my finger print in my iphone 6 plus. It does not give respond to any touch. during phone call, the screen will black out, yet the phone still connect. I think they all happen after i upgraded my ios. How can i deal with it? thx
    03-22-2017 10:07 PM
  2. Tartarus's Avatar
    Tartarus
    Ambassador
    I advise you to go to Settings > Touch ID & Passcode and add your fingerprints again there.

    As for the screen blacking out during phone calls, this has been around for many many years now and it's normal behavior of the phone. Nothing to worry about.

    However, if you feel something went wrong during the update process, you can restore your iPhone and see if you still have any issues.

    If you have any further questions, please join our forum here https://passport.mobilenations.com/register-im. We're happy to help.
    03-22-2017 10:42 PM
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