1. iMore Question's Avatar
    I had an I Phone 6 S Plus. I had purchased it from my carrier T Mobil when I became their client. My I phone became out of use due to the water damage. I took it to an Apple Store for repair. They said it was impossible to fix the phone but they offered to replace it for $ 329 plus tax but they did not say it was non refundable. I accepted and I paid. Later that day I discovered that I was actually insured by my carrier for damages.
    They said they can replace it for free but they want the damaged one back. As I gave to Apple I can`t return it. What should I do now? Is there a solution for this case?
    03-20-2017 10:02 AM
  2. bamf-hacker's Avatar
    Unfortunately if you went to Apple and paid for the replacement phone your damaged phone is long gone. Maybe try to work with the insurance carrier to have them pay the replacement fee you paid to Apple.
    03-20-2017 10:06 AM
  3. Sherry_B's Avatar
    If Apple can't give you back the damaged phone, then you're stuck with the new one you purchased.
    03-20-2017 10:07 AM
  4. Annie_M's Avatar
    OUCH!!!! Have you gone back to the Apple Store where you bought the replacement phone? Maybe they still have your broken phone? It might be worth another visit, or at least a phone call to the store manager?
    03-20-2017 10:09 AM
  5. DarlaMack's Avatar
    Here's an option: If you're replacement done by Apple was done at the Genius bar, they would've had you sign something for the transfer of phone. Your old IMEI or Device ID number should be on the receipt and that number can be identified by T-Mobile. That receipt can be used as proof and maybe you can use that with your carrier for at least an insurance credit or credit. Hopefully this helps.
    03-21-2017 12:47 PM

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