[iMore Question]

I am sometimes asked to enter my password and it says it is incorrect. When I go down to system preferences the password does work. Also, when I click on a message it freezes up. I have to close mail and reopen it a few times.

[pkcable]

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Have you tried restarting your phone? Hold the power and home button (iPhone 6S and lower) OR power and volume down (iPhone 7/7S), until the Apple logo appears, or about 10 seconds.

[Ben Rosenthal]

I have signed up for it

[Ben Rosenthal]

I am sometimes asked to enter my password and it says it is incorrect. When I go down to system preferences the password does work. Also, when I click on a message it freezes up. I have to close mail and reopen it a few times.

[Ben Rosenthal]

This is regarding my iMac

[pkcable]

Possible you are having some tech problems? I know it's a pain especially with an iMac, but maybe taking it to the Apple store for a diagnostic? Also maybe try calling Apple support?

https://getsupport.apple.com/?caller=cups&PRKEYS=

[Ben Rosenthal]

I did talk to Apple Care and their engineers said going to the Apple Store would not solve the problem

[pkcable]

I'll try to get some of our experts to come help.

[Ben Rosenthal]

Thank you for your assistance. I have made an appointment at the genius bar as it is getting frustrating

[Just_Me_D]

I am sometimes asked to enter my password and it says it is incorrect. When I go down to system preferences the password does work. Also, when I click on a message it freezes up. I have to close mail and reopen it a few times.

Do you have 2-step verification set up for that particular email account? If so, enter the app-specific passcode.