1. iMore Question's Avatar
    I am sometimes asked to enter my password and it says it is incorrect. When I go down to system preferences the password does work. Also, when I click on a message it freezes up. I have to close mail and reopen it a few times.
    01-30-2017 10:01 AM
  2. pkcable's Avatar
    Welcome to iMore.com! In order to better help you we are going to need more info. Please join the site so you can post a response to our questions. It's easy, here's how...
    http://forums.imore.com/ask-question...-up-imore.html

    Have you tried restarting your phone? Hold the power and home button (iPhone 6S and lower) OR power and volume down (iPhone 7/7S), until the Apple logo appears, or about 10 seconds.
    01-30-2017 10:27 AM
  3. Ben Rosenthal's Avatar
    I have signed up for it
    01-30-2017 10:36 AM
  4. Ben Rosenthal's Avatar
    I am sometimes asked to enter my password and it says it is incorrect. When I go down to system preferences the password does work. Also, when I click on a message it freezes up. I have to close mail and reopen it a few times.
    01-30-2017 10:36 AM
  5. Ben Rosenthal's Avatar
    This is regarding my iMac
    01-30-2017 10:38 AM
  6. pkcable's Avatar
    Possible you are having some tech problems? I know it's a pain especially with an iMac, but maybe taking it to the Apple store for a diagnostic? Also maybe try calling Apple support?

    https://getsupport.apple.com/?caller=cups&PRKEYS=
    01-30-2017 11:06 AM
  7. Ben Rosenthal's Avatar
    I did talk to Apple Care and their engineers said going to the Apple Store would not solve the problem
    01-30-2017 11:08 AM
  8. pkcable's Avatar
    I'll try to get some of our experts to come help.
    01-30-2017 11:35 AM
  9. Ben Rosenthal's Avatar
    Thank you for your assistance. I have made an appointment at the genius bar as it is getting frustrating
    pkcable likes this.
    01-30-2017 02:05 PM
  10. Just_Me_D's Avatar
    I am sometimes asked to enter my password and it says it is incorrect. When I go down to system preferences the password does work. Also, when I click on a message it freezes up. I have to close mail and reopen it a few times.
    Do you have 2-step verification set up for that particular email account? If so, enter the app-specific passcode.
    01-30-2017 04:48 PM

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