Question regarding password and can't click on message

[iMore Question]

I am sometimes asked to enter my password and it says it is incorrect. When I go down to system preferences the password does work. Also, when I click on a message it freezes up. I have to close mail and reopen it a few times.

 

[pkcable]

Welcome to iMore.com! In order to better help you we are going to need more info. Please join the site so you can post a response to our questions. It's easy, here's how...
http://forums.imore.com/ask-question/293812-guide-how-sign-up-imore.html

Have you tried restarting your phone? Hold the power and home button (iPhone 6S and lower) OR power and volume down (iPhone 7/7S), until the Apple logo appears, or about 10 seconds.

 

[Ben Rosenthal]

I have signed up for it

 

[Ben Rosenthal]

I am sometimes asked to enter my password and it says it is incorrect. When I go down to system preferences the password does work. Also, when I click on a message it freezes up. I have to close mail and reopen it a few times.

 

[Ben Rosenthal]

This is regarding my iMac

 

[pkcable]

Possible you are having some tech problems? I know it's a pain especially with an iMac, but maybe taking it to the Apple store for a diagnostic? Also maybe try calling Apple support?

https://getsupport.apple.com/?caller=cups&PRKEYS=

 

[Ben Rosenthal]

I did talk to Apple Care and their engineers said going to the Apple Store would not solve the problem

 

[pkcable]

I'll try to get some of our experts to come help.

 

[Ben Rosenthal]

Thank you for your assistance. I have made an appointment at the genius bar as it is getting frustrating

 

[Just_Me_D]

I am sometimes asked to enter my password and it says it is incorrect. When I go down to system preferences the password does work. Also, when I click on a message it freezes up. I have to close mail and reopen it a few times.

Do you have 2-step verification set up for that particular email account? If so, enter the app-specific passcode.