[iMore Question]

I recently received an iPhone 6 from someone whom had used the phone and input her personal information on. She gave it to me because she got a new one. It still has her Apple ID and password on my phone, even though I've tried to put in a new ID and password. The latest response from the "iforgot.apple.com" site was, basically, to wait a few days and keep checking the email, meaning her e-mail, to which I don't have the password. I was trying to download a ride-sharing app. right away to get a free ride, and I guess it's telling me I need to wait until the previous owner receives an e-mail about starting a new password. When I download an app on my phone, the app also shows up on the previous owner's. I was using her password for a while, then it stopped working... maybe because I tried to change it again today.

What are my options? Anyone with some know-how in this arena?

[anon(9602380)]

Welcome to iMore.

You can't. The phone needs to be factory reset by the original owner. So contact her and have her reset it.

[mark-d]

What firedept10 said. Your friend should have wiped it before she gave you the phone and removed her account

[robertk328]

Welcome to iMore.

You can't. The phone needs to be factory reset by the original owner. So contact her and have her reset it.

Bingo. This can make it tough to buy online -- need to make sure the seller does this before they send you the device.

[Ledsteplin]

I find it hard to believe she gave you her Apple ID password. As stated, there's absolutely nothing you can do. She would need to wipe the phone for you. There's no way around that.