forgot my icloud password and when I reset they send email to account that is locked

want to acces my icloud. go to reset my password. but they send email to icloud account that I am looking to unlock

Originally Posted by iMore Question

want to acces my icloud. go to reset my password. but they send email to icloud account that I am looking to unlock

That's why I always use a different email for my Apple ID. It's really the only reason I use my old gmail account anymore. Is it not giving you the option to reset by sending a temporary password by text? When I had to reset mine recently it gave me the option of using email or sending a code via text to my phone number registered with Apple. That was using my MBP not my iPhone though. Have you tried resetting via desktop instead of mobile?

I thought u'r recovery email address had to be different ?