1. iMore Question's Avatar
    I am trying to set up my new iphone 5s when i put in my email address for apple ID and press next a message comes up a reads email address taken I have had this email for20 years so Im the one that has it but the phone does not know it
    11-21-2016 04:17 PM
  2. kch50428's Avatar
    Are you in the process where you set up a new AppleID vs entering an existing AppleID? Make sure in the set up you're not selecting to create a new AppleID.
    11-21-2016 04:45 PM

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