1. iMore Question's Avatar
    Ever since I upgraded to iOS 10.0.2. when I try to delete some emails (but not all for some reason) I get the message 'Unable to move Message The message could not be moved to mailbox trash.
    I have tried rebooting my iPhone 6, Reset network settings, turned off Organize by thread. But still getting same message.
    I'd appreciate any help!

    Brian G
    11-07-2016 11:42 AM
  2. vilacaisawesome's Avatar

    That's on the built-in Mail app, right? Have you updated to iOS 10.1.1? You could try that first. And what kind of account is it you are having issues with? iCloud, Gmail, Hotmail? Or is it across multiple accounts?
    11-07-2016 03:24 PM
  3. bg3112's Avatar
    Sorry for the delay in replying, had to set up my account.

    Yes, it is using the built in Mail app. My email is running through Outlook.live.com.
    I did update to 10.1.1. yesterday but I still cannot delete some of the emails form the previous few days. So far today, I have not received the Unable to move to trash message so I am hopeful that it may be fixed going forward.
    11-08-2016 09:17 AM
  4. G.4's Avatar
    I have this same issue on iOS 10.2 beta 1, but only on my iPad which adds to the mystery. There is one email from August that I cannot get to go away. It's very frustrating
    11-08-2016 09:32 AM
  5. willboyce's Avatar
    Me to.
    11-08-2016 11:53 AM
  6. willboyce's Avatar
    I just deleted account and popped it back on again. Working now
    11-08-2016 02:18 PM
  7. vilacaisawesome's Avatar
    Ok, so if it's only one account affected you could try to delete the account and re-add it, like "willboyce" did, that usually sorts out a lot of issues with the Mail app.
    11-14-2016 06:44 AM

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