1. iMore Question's Avatar
    My phone is saying Unknown errror 11. (iphone 6) I took it to a dealer there saying for me to call Apple support which I did and can't get anyone on the phone. Using my husbands phone at the moment. I did plug it in the computer before I brought it to the dealer and my phone was not able to restore or update, the dealer told me it's showing up on there end too. They couldn't help me at ALL. What do I need to do.
    11-03-2016 01:56 PM
  2. blkcadi's Avatar
    Try a hard reboot, press both the home button and power button simultaneously until you see the Apple logo. Afterwards, release both buttons. You will more than likely be greeted with the same iTunes logo. Go ahead and connect your device to your computer and then select to restore it via iTunes after iTunes detect it in recovery.
    11-03-2016 02:01 PM

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