I cannot import my videos and photos

[iMore Question]

When I plug in the Iphone 6 plus to the USB by connecting to the IPHONE 6 plus wire, it did not pop up the "IMPORT VIDEOS AND PHOTOS"
Last time it appears, I do not understand why now cannot?

 

[Rob Phillips]

Welcome to iMore! The answer depends on whether you're using a Mac or PC. This Apple Support article should help:
https://support.apple.com/en-us/HT201302
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