I
iMore Question
Hello!
I have a problem with the account which I am not sure how to solve. I have an iPhone 5s.
Thing is, I never had any problems with iCloud account locking. My sister has an iPhone 6 and she logged on my account ''just to download'' one app. She doesn't have an account, cause she doesn't use anything, only to make calls and send messages. When I woke up in the morning I saw that I have to type my security question to unlock the account. Now, I made this account 2-3 years ago and I really can't remember those, and the recovery mail for some reason is the same as the one that is locked, so no way to unlock it that way. I'm from Bosnia and Herzegovina, and we don't have any apple support here, so I contacted my friends in the neighbour countries, Slovenia and Croatia, so that they call it for me, I was on the other line on Skype. They both asked me for the informations on my account, and came to a conclusion that I need some sort of a proof that this is really my phone. Since here we dont have any contracts to make, like in other countries, we just buy them in mobile shops. I got this phone as a gift from my parents, so I don't have any way to prove its mine, only a fiscal bill that I got from that mobile store in my town.
Now I just wanna know, is there any way to unlock my phone, cause I can't update, download or receive mails in any way (and I kinda need that), or am I really doomed, no way of solving this problem?
I don't really know if this is even the place to write this, first time I'm really asking for anything here, if yes, I am sorry, but I am kinda desperate
Hope you you have some good news for me. Thanks in advance, and have a nice day!
Milo?
I have a problem with the account which I am not sure how to solve. I have an iPhone 5s.
Thing is, I never had any problems with iCloud account locking. My sister has an iPhone 6 and she logged on my account ''just to download'' one app. She doesn't have an account, cause she doesn't use anything, only to make calls and send messages. When I woke up in the morning I saw that I have to type my security question to unlock the account. Now, I made this account 2-3 years ago and I really can't remember those, and the recovery mail for some reason is the same as the one that is locked, so no way to unlock it that way. I'm from Bosnia and Herzegovina, and we don't have any apple support here, so I contacted my friends in the neighbour countries, Slovenia and Croatia, so that they call it for me, I was on the other line on Skype. They both asked me for the informations on my account, and came to a conclusion that I need some sort of a proof that this is really my phone. Since here we dont have any contracts to make, like in other countries, we just buy them in mobile shops. I got this phone as a gift from my parents, so I don't have any way to prove its mine, only a fiscal bill that I got from that mobile store in my town.
Now I just wanna know, is there any way to unlock my phone, cause I can't update, download or receive mails in any way (and I kinda need that), or am I really doomed, no way of solving this problem?
I don't really know if this is even the place to write this, first time I'm really asking for anything here, if yes, I am sorry, but I am kinda desperate
Hope you you have some good news for me. Thanks in advance, and have a nice day!
Milo?