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iMore Question
my wife updated her iPhone 6, when she tried to set it up her passcode won't work and her phone is locked
Note that these instructions are regarding the Apple ID password. This will not work for someone who has forgotten the device passcode.To solve the phone locked issue try these steps:
- Sign in to iCloud.com from a computer. To reset your account password go to your Apple ID account page and click Forgot Apple ID or password. And then follow the steps to add new password or id.
- Open Settings and scroll to the My Devices section.
- Confirm that your device is listed in the My Devices section. If you don’t see it listed, check all your accounts.