1. iMore Question's Avatar
    The screen is black phone rings can't answer and a can't call out from it but I can call from my blue tooth
    09-26-2016 03:20 PM
  2. Just_Me_D's Avatar
    Okay. Either restore your device via iTunes on your computer or make a Genius Bar appointment with the nearest Apple Store to have them diagnose and fix the problem for you.
    09-26-2016 04:44 PM
  3. angusmatheson's Avatar
    My wife is having this problem. I think I am going to do the update - she never runs the latest. I was hoping someone else here had success. It is funny sometimes she can answer a call by sliding, but sometimes night. She has a 6s plus.
    12-01-2016 11:54 PM

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