My pictures/videos are stuck in my phone

[iMore Question]

I downloaded IOS 10 and all my pictures and videos are stuck in my phone. When I connect to my computer to upload them it says I have no new pictures/videos. It won't let me iport them or upload to the cloud and its killing my storage. Help!

 

[Ariza16]

Welcome to iMore, that's weird although i was had the issue where i couldn't get any pictures to upload on the computer when i connected it through the USB cable, and the photos app on the laptop would not see any new pictures. It was because my iCloud Photos was on. and the way to download them was through iCloud.com