Hi,
Did you figure this out?
I just restored my wife's Sprint backup to my unlocked AT&T iPhone 6, then activated Cricket. Everything works well, except for Visual Voicemail. When I go to voicemail it calls the service instead of downloading the recordings.
Technical support was inept. I was told I needed version 6.0xxx or above (I had to explain to the agent that I was running iOS 10, and that 10 was larger than 6). Then I was told Visual Voicemail is not supported on non-cricket phones (which makes little sense, and goes against everything I've I've seen online). Support then told me they don't have any Tier 2 support, I could call back if I didn't like the answer I was given. Arg!
I too have reset Network settings, restarted the phone a number of times. bah.
Anil
10-02-2016 11:39 AM