1. iMore Question's Avatar
    If I call a phone, the call will go through on both ends. However, I can't hear who I called and they can't hear me. Everything looks normal (all the circular buttons are white and the time is counting). It also doesn't work on speaker.
    After this starting happening, I tried all of these to no avail: 1. I can listen to voicemails through the normal earpiece, very clear, no issues. 2. I can listen to music on my speaker. 3. I can record my own voice, so I know the microphone works. 4. I've turned wifi off, and the network works just fine without it. 5. The problem persists both before and after I updated the iOS, twice. The problem has happened in iOS 7, 8, and 9. I am in Hawaii right now and some people suggested me places like TCAWireless as the best place here. I don't know what to do. Any help would be appreciated!
    09-12-2016 03:17 AM
  2. Lynk12's Avatar
    have you tried what I like to call a hard reset hold the power and home button down till you see the  logo
    09-12-2016 09:06 AM
  3. Larry Cook1's Avatar
    Try going to your phone app and tap on the keypad. Put in ##update# and hit talk. It will say it is running a test, it will say test completed and hit ok. This cleared the problem for me.
    09-12-2016 01:26 PM

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