09-02-2016 11:29 PM
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  1. iMore Question's Avatar
    iMore Question
    3 months of itune charges but cant get to talk to anyone.
    08-29-2016 11:28 AM
  2. DarlaMack's Avatar
    DarlaMack
    Originally Posted by iMore Question
    3 months of itune charges but cant get to talk to anyone.
    Welcome to iMore!!

    Can you be more descriptive of the charge? Did you receive an email receipt for something or are you just noticing a charge on your CC or bank statement?

    Providing more information will help us in assisting you. Thanks.
    Tartarus likes this.
    08-29-2016 01:10 PM
  3. jodanchudan's Avatar
    jodanchudan
    Could be app, movie or song purchases - they don't always charge you immediately for purchases but will bundle them together and charge you at a later date. Also check whether you've signed up to Apple Music without meaning to, or have signed up to a subscription within an app. To check any subscriptions you might have, open the iTunes app, scroll to the bottom and tap on your account. Once you've entered the password tap 'Manage' to check your subscriptions. Hope this helps.
    08-31-2016 05:09 AM
  4. jodanchudan's Avatar
    jodanchudan
    Just came across this in another post - it's another way to check purchases but also lets you contest them:

    Originally Posted by Rob Phillips
    Welcome to iMore! ... you can visit http://reportaproblem.apple.com, log in, view your purchases, and request any applicable refunds. To me, this is the most direct and easiest to use methods.
    Rob Phillips, Annie_M and DarlaMack like this.
    08-31-2016 06:09 AM
  5. John Yester's Avatar
    John Yester
    Sounds like the user has subscription on some service going through iTunes.
    Rob Phillips and Annie_M like this.
    08-31-2016 09:54 AM
  7. Annie_M's Avatar
    Annie_M
    Trusted Member
    Q&A Team
    Moderator
    Could it be that you signed up for iCloud storage? I'm billed monthly for $0.99.
    08-31-2016 10:32 AM
  8. Ledsteplin's Avatar
    Ledsteplin
    Q&A Team
    Ambassador
    Apple music would be $9.99 a month.
    08-31-2016 02:57 PM
  9. Honey Beagle's Avatar
    Honey Beagle
    Originally Posted by iMore Question
    3 months of itune charges but cant get to talk to anyone.
    I use iTunes for free.
    08-31-2016 11:21 PM
  10. DarlaMack's Avatar
    DarlaMack
    Originally Posted by Honey Beagle
    I use iTunes for free.
    How nice for you... but I don't think that helps the OP at all.
    08-31-2016 11:48 PM
  11. Honey Beagle's Avatar
    Honey Beagle
    Actually iTunes cost 2.99 each month. That is for iCloud storage.
    09-01-2016 02:52 PM
  12. Annie_M's Avatar
    Annie_M
    Trusted Member
    Q&A Team
    Moderator
    There are several different plans you can pay for iCloud storage, starting at $0.99 USD a month for 50GB .
    09-01-2016 03:01 PM
  13. Tartarus's Avatar
    Tartarus
    Ambassador
    5GB iCloud storage is for free by the way.
    09-01-2016 04:39 PM
  14. SwitchBeach's Avatar
    SwitchBeach
    Originally Posted by Honey Beagle
    Actually iTunes cost 2.99 each month. That is for iCloud storage.
    Stop. iTunes does not cost $2.99 per month. iCloud storage is something different.
    DarlaMack and Tartarus like this.
    09-01-2016 04:39 PM
  15. robertk328's Avatar
    robertk328
    Champion
    Ambassador
    Moderator
    What's the charge amount? Is it for Music?
    09-01-2016 07:34 PM
  16. Honey Beagle's Avatar
    Honey Beagle
    Originally Posted by SwitchBeach
    Stop. iTunes does not cost $2.99 per month. iCloud storage is something different.
    My receipt reads iTunes.
    09-02-2016 11:29 PM
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